1. Are all credit types the same? I have Export Credits available to me. Can I use them for using Tracxn APIs?
No, separate credits are provided for Platform Exports and APIs. To access our APIs please contact our API desk team. To test our APIs without consuming credits, try our Sandbox Environment.
2. How Are API Credits allocated and reset?
API credits are allocated at the beginning of each subscription cycle based on your subscription plan. These credits are associated with your organisation's account and are shared among users within the organisation. They are reset according to your subscription plan.
3. How are API credits deducted?
1 API credit is deducted for each entity (i.e a Company in case of Companies API, a Funding Round in case of Transactions API, an Investor in case of Investors API and so on) returned in the API response. For instance, if your call to Companies API retrieves 15 companies, 15 API credits will be deducted.
4. Are credits deducted when no results are returned?
No, credits are only deducted when the API response includes an entity available in our dataset. If no data matches your query criteria, no credits will be deducted. Credits are used only when you get an entity in API response.
5. How do I check the number of available API credits?
Refer to the Credit Details page to view the number of available credits available to you.
6. What happens when my credits are exhausted?
If you exhaust your credits, the API will respond with HTTP code - 403 and the message "API out of credits". Feel free to reach out to our support team to request additional credits.
7. My API query matched hundreds of entities. Will I get all these matched entities together as a response to a single API call? How will credit deduction work?
Each API call can return a maximum of 20 entities. If you need to get all the matched entities, you need to make multiple API calls and paginate through all the matched entities. Credits are deducted only for companies which you get in API response. Therefore, in this case credits will be deducted in multiples of 20 as you paginate through all the entities.
8. Do I Get Charged for fetching data for the same Company again?
Yes, you will be charged a credit when fetching data for a company again. We do not differentiate between initial data retrieval and data updates. For the complete list of output keys available in the API response, refer to the "Output Keys" section on the corresponding API reference pages.